Emergency Plan

Emergency Plan for Urgent Repairs - Tenants

Sometimes you may be faced with an emergency situation. An Urgent Repair is defined as something that may harm someone, or may cause further damage to the property if left unattended.

Please contact the office number or Jarrad by mobile.  Please leave a message and your call will be returned as soon as possible.

Next Vision Real Estate Office: 9434 3525      Jarrad Brookes: 0417 918 110   

Office Hours: Monday – Friday, 9.00am – 4.00pm

Urgent Repairs fall into two categories: essential services and other urgent repairs.

Essential services 

The landlord has 24 hours to organise repairs to essential services such as:

• water supply
• gas,
• hot water system,
• sewerage or
• electricity.

Other urgent repairs 

Other urgent repairs which are not an essential service, but if not fixed might cause:

• damage to the home (premises)
• injury to a person; or
• undue hardship or inconvenience to the tenant.

Examples include

• roof leak or possible ceiling collapse
• broken windows, locks, garage door
• second storey stair banisters or balcony railings
• ceiling fans
• storm/fire damage to property and boundary fence

A landlord has 48 hours to organise non-essential repairs with a suitable repairer. The landlord must ensure the repairs are carried out as soon as practicable.

Hot Water System Stops Working

Electric hot water system:

• Have you checked the fuse in the metre box? This may have been turned off by mistake
• Have you checked that the water tap on the hot water system itself is turned on?

Gas hot water system:

• Have you checked to see if the pilot light has gone out? Most units are easily relit, follow the instructions normally located on the inside of the system
• Is the gas valve turned on? This is normally a yellow handle and needs to be in line with the pipes
• Have you checked that the water tap on the hot water system itself is turned on?

No Electricity

• Have you checked your fuse box? There may have been a power overload, meaning the safety switch would have been activated which now needs resetting. Just flick this switch back on
• If renting a unit, double check with your neighbour to see if their power is also disconnected. It may be the buildings body corporate that needs to be contacted
• There may be a fault in the street. Contact Western Power on 13 13 51 to find out if there are any faults in your area
• If none of the above steps have resolved the issue please do an appliance check as detailed below. Please note if an electrician is sent and the fault is due to your appliance you are invoiced for this call out

How to do an appliance check

1. Unplug all appliances within the property, then reset the safety switch within your property’s metre box.
2. If the safety switch trips or blows again with nothing plugged in, then contact your Property Manager. If the switch turns then back on then follow the next steps.
3. Once you have unplugged all of your appliances and have reset the safety switch, start plugging in your appliances one by one. For example: plug in your toaster and check the safety switch has not clicked off. If the safety switch does click off you know that there is a fault with your toaster and you need to get it replaced or repaired.

If an electrician is called out to fix the problem and finds the fault is with one of your appliances, you will be charged the electricians call out fee.

Break In & Damage to Glass

Contact the Police and report the break in. The Police will give to you a Police Report number – you must report this to Next Vision the next working day. Without obtaining the police report number, the cost of replacing the glass will be invoiced to you.

If there is any other damage to the property besides glass damage, this must be reported to Next Vision the next working day.

You may contact the following recommended glazier to secure the property:

Wellard Glass

Phone: 9414 9371

Email: workorders@wellardglass.com.au

Electrical & Plumbing Problems That May Cause Harm To the Tenant

We recommend the following contractors.

Plumbing:

Legand Plumbing and Gas

Phone: 0412 137 747

Email: info@legendplumbingandgas.com.au

Electrical:

Colvan Electrics

Phone: 0409 481 927

Email: colin@colvanelectrics.com.au

MTM Electrics

Phone: 0433 619 962

Email: mtmelectrics@outlook.com.au

Burst Water Pipe to Front Verge

Turn the water off at the mains immediately.

Water Corporation

Phone: 13 13 75

Power Lines Fallen Down

Western Power

Phone: 13 13 51

Impact to Building by Vehicle

This is a tragic emergency situation; contact Next Vision Real Estate and follow the below where necessary:

• If injury to another person call an ambulance on 000
• Call the Police and obtain a police report number
• Call SES (State Emergency Service) on 132 500
• If there are any burst water pipes, call any of the plumbers or Water Corp and turn the water off at the mains
• If there is any electrical damage, call any of the electricians or Western Power and turn the power off at the mains
• If there is water damage to the carpets, call the recommended water extractor – Perth Floor Cleaning 0402 361 481
• If there is structural damage to the house, flooding or electrical problems do not stay in the house

Severe Damage (Storm, Explosion or Collapsed Ceiling)

This is a tragic emergency situation; contact Next Vision Real Estate and follow the below where necessary:

• If injury to another person call an ambulance on 000
• Call the Police and obtain a police report number
• Call SES (State Emergency Service) on 132 500
• If there are any burst water pipes, call any of the plumbers or Water Corp and turn the water off at the mains
• If there is any electrical damage, call any of the electrician or Western Power and turn the power off at the mains
• If there is water damage to the carpets, call any of the recommended water extractor – Perth Floor Cleaning 0402 361 481
• If there is structural damage to the house, flooding or electrical problems do not stay in the house

Lost Keys or Keys Locked Inside House

You may contact a locksmith directly; however, the tenant is responsible for payment of the account. If you lose your keys or lock them inside the property during business hours, you may use the office keys however they must be returned to the office on the same day you collect them.

Please do not contact Next Vision Real Estate outside of business hours if you have locked yourself out of your property, or if you have lost keys as we are not able to go back to the office out of hours to get keys for you.

Fort Locks

Phone: 9434 1353

Email: service@fortlocks.com.au

Please be advised that all costs associated will be the cost of the tenants.

The following situations are NOT classified as Urgent repairs and MUST wait until the next working day to be reported to the office:

• Blocked Toilets (When there is a second unblocked toilet on the premises)
• Stove/Oven not working
• General Repairs and Maintenance
• Blocked Pipes, Shower, Kitchen Sink
• Trouble with Reticulation
• Leaking Taps
• Air Conditioner Faults
• Pest Control such as ants, mice, rats, cockroaches, flies, silverfish, earwigs etc.

The owner may pay for the removal of wasps or beehives; however, this is not classified as an emergency and you may contact Next Vision the next working day to arrange the removal of any nests. This is also the case if you spot any white ant nests in or about the property.

In relation to problems with ants, mice, rats and cockroaches, it is recommended that you purchase treatments such as bombs and/or baits from the supermarket, and ensure that you have placed them in strategic locations to prevent infestation.

Please note that if you go ahead with a repair that IS NOT classified as an Urgent Repair, the owner is NOT obliged to pay for any expenses incurred.